Refund policy
Mu Fitness Return & Refund Policy
We operate on a made-to-order model, which means each item is produced specifically for your order.
Because of this, we do not accept returns or exchanges for incorrect sizing, change of mind, or buyer’s remorse.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at support@mufitness.co with photos of the issue.
We will evaluate the issue and, if approved, issue a free replacement at no cost to you.
Non-Returnable Items
Because all products are made to order, we cannot accept returns or exchanges for:
- Incorrect sizing
- Change of mind
- Personal preference
- Sale items or gift cards
Refunds
If a refund is approved due to a verified issue, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you need a different size or item, please place a new order after your claim is approved.
Contact
For any issues with your order, contact us at:
support@mufitness.co